Refund & Return Policy

 

LEAP CHESS is dedicated to providing our customers with professional-grade equipment and a high-quality shopping experience. We understand that precision is vital in chess, which is why we have established this policy to ensure a secure and transparent purchase process.

Please read the following terms carefully, as certain products may have specific conditions.

1. Final Sale Policy

Please note that most products are considered Final Sale and are not eligible for returns or exchanges due to a change of mind. We encourage you to carefully review the product specifications (such as timing modes and dimensions) before completing your purchase. Our customer service team is available to answer any technical questions prior to your order.

2. Refunds for Quality Issues or Shipping Damage

If you receive a product that is defective or was damaged during transit, we will facilitate a refund or replacement.

The Process:

  • Submit a Report: Contact us within 48 hours of receiving your item. Please provide your order number and clear photos/videos highlighting the defect or damage.

  • Verification: Our technical team will review your request. Once the quality issue is verified, we will approve a full or partial refund.

  • Refund Execution: Approved refunds will be credited back to your original payment method within 15 business days. Please note that processing times may vary depending on your financial institution.

3. Non-Refundable Items

We cannot offer refunds or exchanges for the following:

  • Items marked as Final Sale.

  • Customized or personalized products (e.g., engraved timers or custom boards).

  • Items showing signs of misuse, physical modification, or damage caused by the user after delivery.

4. Refund Scope

Refunds are limited to the cost of the product itself, unless the refund is due to a verified quality issue or an error on our part during shipping.

Contact Customer Service

If you have any questions regarding our refund process or need technical assistance with your LEAP timer, please reach out to our dedicated support team:

  • Email: baileychen@leapsport.nl

  • Response Time: We aim to reply to all inquiries within 1-3 business days.

Thank you for choosing LEAP CHESS. We appreciate your support of the game.